If you are going to be servicing large volumes of customers on social media, you will find it necessary to move from focusing provision on one-on-one support, to creating solutions that can pre-empt service needs.
By pre-empting customer needs you can begin to offer proactive support and self-service options.
The aim of this is not to remove the need for all contact with your organization, but to focus that need so that customers only require one-on-one support for more complex issues. This means creating a dynamic model of customer support; a model that actively reviews complaints data to identify opportunities that anticipate the needs of a wider audience.What can Social Media do for you?
As a company solely specializing in online marketing, DataSofts will work closely with you, and guide your organization to achieve their online goals at affordable prices. Our team of experts offers wide ranges of online marketing services for your businesses to increase online traffic. Our online services include.We Bring Traffic To Your Business
As an online marketing consultant, DataSofts has come up with online advertisement campaigns, which include banner advertisements, video advertisements and panel advertisements. We assist you to identify the appropriate online avenues for lead generation and brand building. We do suggest on when, where and why to advertise; derive the right investment for each avenue and also help in creating the necessary action.